Terms of service

Shopping with MimiBox

These terms apply to purchases from mimibox.ee, operated by MimiBox OÜ, registration number 16395673, VAT number EE102977536, registered address Astangu tn 19/3-192, 13519 Tallinn, Estonia. Contact: mimibox.ee@gmail.com.

Products and prices

The product page describes the item, its contents, available options and relevant materials and dimensions. Please check your chosen variant before adding it to the cart. Colours may appear slightly different on different screens.

Prices are displayed in euros. Applicable taxes and any delivery charges are shown in the checkout total before you place a paid order. You can review and correct the order before payment. Discounts apply according to the conditions shown with the offer.

Placing an order

Select your items, review the cart, enter the delivery details and choose an available payment and delivery method. Placing a paid order creates an obligation to pay. We send confirmation to the email address provided. Please keep this confirmation and check the details.

If an item is unavailable or a clear pricing or description error prevents us from fulfilling an order as agreed, we will contact you to explain the issue and offer a solution. We will not substitute an item or charge a higher price without your agreement. If the order cannot proceed, we will refund the payment.

Delivery and cancellations

We deliver in Estonia. Preparation normally takes 1–3 working days and delivery normally takes a further 1–3 working days after dispatch. Available methods, charges and any order-specific information appear at checkout. Read our shipping policy.

To request a change or cancellation before dispatch, contact us promptly with your order number or use the available customer account function. If the parcel is already on its way, your applicable withdrawal and return rights remain available. For consumer orders arranged through our delivery options, risk passes when you or your designated recipient receives the goods, not when we hand them to the carrier.

Returns and faulty goods

We offer a 30-day store return option alongside your statutory 14-day withdrawal right. The conditions, deadlines, exceptions and refund procedure are set out in our return and refund policy.

Your rights concerning non-conforming goods remain in force. Under Estonian consumer law, claims can be made within two years of delivery; notify us within two months of discovering a defect. Contact us first so we can arrange an appropriate remedy under the law.

Privacy

We use order and contact information to process purchases and provide support. Further details about personal data, Shopify, cookies and your rights are in our privacy policy.

Complaints and applicable law

Send a written complaint to our email address with your order number and details. We respond within 15 days. If we cannot resolve the matter together, consumers can contact the Estonian Consumer Disputes Committee or the competent court.

Estonian law applies, without depriving consumers of mandatory protection under the law that applies to them. Nothing in these terms excludes mandatory consumer rights or liability that cannot legally be excluded. Changes to these terms apply to future orders; the terms applicable when an order was placed govern that order.