Refund policy
Returns within 30 days
We offer 30 days from delivery to request a return. For this additional store return option, items must be unused, in their original condition, with tags and original packaging. Please include your order number or another proof of purchase. This extra option does not replace or restrict your statutory rights described below.
How to request a return
Email mimibox.ee@gmail.com with your order number and the items you wish to return. We will provide return instructions and the delivery address. Please contact us before sending a parcel so it reaches the right place. You can also withdraw from your contract or request a return in your customer account. Sign in with the email address used for your order.
Return shipping is free under our current return rules. We provide the return label and instructions after your request. There is no restocking fee.
Your 14-day right of withdrawal
If you buy as a consumer in the EU, you may withdraw from an online purchase within 14 days without giving a reason. The period starts when you, or a person you name other than the carrier, receives the goods. If one order is delivered in separate parts, it starts on receipt of the last item. A deadline ending on a weekend or public holiday extends to the next working day where required by law.
To withdraw, send us a clear statement by email before the deadline or use the available withdrawal function in your customer account. You do not need our prior approval to exercise this right. Return the goods within 14 days after telling us. You may inspect them as you would in a shop. You are responsible only for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is not an absolute condition of this statutory right.
For a full withdrawal, we refund the payments received, including the cost of our least expensive standard delivery option. Extra charges for a more expensive delivery choice are not refunded. We refund within 14 days of receiving your withdrawal notice, using the original payment method unless you agree otherwise, without a refund fee. We may wait until we receive the goods or you provide evidence that you sent them back, whichever comes first.
Exceptions
The statutory withdrawal right does not apply to goods made to your specifications or clearly personalised, or to sealed goods unsuitable for return for health or hygiene reasons once unsealed, where these legal exceptions apply. A sale price alone does not remove your statutory rights. Any product-specific exception must be made clear before purchase.
Damaged, faulty or incorrect items
Please email us with your order number and a description of the issue; photos can help. Faulty goods are handled separately from a change-of-mind return, and necessary return costs for a justified defect claim are covered by us. Under Estonian consumer law, you can raise a claim about non-conforming goods within two years of delivery and should notify us within two months of discovering the defect. These rights are not limited by the 30-day store return period.
Exchanges and other refunds
For a different item, contact us to arrange a return and place a new order once the return is agreed. For returns under our additional 30-day option, we inspect the returned item and notify you of the decision. Approved refunds are processed to the original payment method within 10 working days. Your bank may need extra time to show the payment. Statutory withdrawal refunds follow the 14-day rule above.